Data Protection &
Your Privacy at milion88

1. General Information and Policy Scope

This Privacy Policy is issued by milion88, an online gambling platform operating under international licensing. This policy applies to all users who access the milion88.one website, register an account, make deposits or withdrawals, use gaming services, and interact with our customer support team.

By using the milion88 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any terms in this policy, you are advised not to use our platform.

This Privacy Policy should be read together with the milion88 Terms and Conditions. In the event of any conflict between the two documents, this Privacy Policy will prevail on matters relating to the handling of personal information.

2. Personal Information We Collect

milion88 collects various categories of personal information to ensure the platform operates safely, meets regulatory requirements, and delivers quality service to users. The types of information we collect are as follows:

a) Account Registration Information

• Full name as it appears on official identification documents
• An active and valid email address
• Mobile phone number
• Username and password chosen by the user
• Date of birth for age verification purposes (21+ enforced)

b) Identity Verification Information (KYC)

• Copy of identity card (MyKad) or passport
• Proof of address such as a utility bill or bank statement
• Other information required for the account verification process

c) Financial and Transaction Information

• Details of the payment method used (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency)
• Deposit and withdrawal history
• Transaction records and gaming activity

d) Technical and Usage Data

• IP address and web browser type
• Information about the device used to access the platform
• Login data, including time and location of access
• Usage patterns and game preferences

3. Purpose of Data Collection and Use

Every piece of information we collect is used for a specific and legitimate purpose. milion88 ensures that user data is not used beyond the scope described below:

• Account management: Creating and maintaining user accounts, including the login process and account security
• Identity verification: Ensuring each user meets the minimum age requirement of 21 years and verifying identity for licensing compliance
• Transaction processing: Facilitating deposits and withdrawals through payment methods supported by the platform
• Fraud prevention: Detecting and preventing fraud, money laundering and unauthorised access to user accounts
• Customer support: Providing technical assistance and customer service 24/7 in Malay and English
• Platform improvement: Analysing usage patterns to improve service quality and user experience
• Platform communications: Sending account information, security notifications and important service updates
• Legal compliance: Meeting reporting obligations and regulatory requirements under international licensing

4. Sharing Information with Third Parties

milion88 does not sell or transfer user personal information to third parties for commercial purposes. However, there are limited situations where data sharing is necessary to ensure the platform operates smoothly and securely:

Payment Service Providers: Required transaction information is shared with authorised payment processors such as Touch 'n Go operators, DuitNow, the FPX network, ShopeePay and cryptocurrency exchange platforms to process your deposits and withdrawals.

Game Software Providers: Required technical data may be shared with game software providers for security and game fairness verification purposes only.

Authorities and Regulatory Bodies: milion88 will disclose information to the relevant authorities when required by law, court order, or international licensing requirements.

Fraud Prevention: In cases involving suspected fraud, account security or illegal activity, relevant information may be shared with the appropriate authorities for investigation.

5. Cookies and Tracking Technologies

The milion88 platform uses cookies and similar tracking technologies to improve user experience and ensure platform functions work correctly. Cookies are small data files stored on your device when you access our website.

Types of cookies used:

• Essential Cookies: Required for basic platform functions such as secure login and session management. These cookies cannot be disabled.
• Performance Cookies: Collect information on how users interact with the platform for technical improvement and user experience purposes.
• Functional Cookies: Store user preferences such as language, display settings and other options for continued ease of use.
• Analytics Cookies: Help us understand platform usage patterns in aggregate, without identifying individual users.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the milion88 platform.

6. Data Security and Protection

milion88 implements comprehensive technical and organisational security measures to protect user personal information from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL encryption: All data transmitted between your device and milion88 servers is protected with industry-level encryption
• Strict access controls: Only authorised personnel who require access to carry out their duties are permitted to access user data
• Continuous monitoring: Our security systems continuously monitor for suspicious activity and respond quickly to any threats
• Regular security assessments: milion88 undergoes periodic security audits by independent parties to identify and address vulnerabilities
• Two-factor authentication: Users are encouraged to enable two-factor authentication for an additional layer of security on their accounts

Although we take all reasonable precautions, no system can guarantee absolute security. Users are also responsible for keeping their account password confidential and not sharing their login information with any party.

7. Data Storage and Deletion

milion88 retains user personal information for as long as the account is active and for the required period after account closure to meet legal and regulatory obligations. Our data retention policy is as follows:

• Active account information is retained for as long as the account remains open and active
• Financial transaction records are retained to meet regulatory compliance requirements for the period set by the licensing body
• Customer support communication logs are retained for service quality and dispute resolution purposes
• Once all obligations have been met, data is securely deleted using deletion methods that comply with industry standards

For accounts that have been inactive for an extended period, milion88 reserves the right to take appropriate action in accordance with the applicable Terms and Conditions, including account closure and management of related data.

8. User Rights

As a registered milion88 user, you have several rights regarding your personal information. milion88 fully respects these rights and provides channels for you to exercise them:

• Right of Access: You have the right to request a copy of the personal information we hold about you
• Right to Rectification: You have the right to request correction of any information that is inaccurate or incomplete
• Right to Erasure: In certain circumstances, you have the right to request that your personal information be deleted
• Right to Restrict Processing: You have the right to request that we limit how we process your information in certain situations
• Right to Object: You have the right to object to the processing of your personal information for certain purposes
• Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email. We will process each request promptly and provide a response within a reasonable timeframe.

9. Changes to the Privacy Policy

milion88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or changes to the services we offer. Any material changes will be communicated to users through:

• Notifications displayed on the milion88 platform when you log in
• Email notifications sent to the address registered to your account
• An update to the "Effective" date at the top of this document

Your continued use of the milion88 platform after the effective date of such changes is considered your acceptance of the updated Privacy Policy. We encourage users to review this policy from time to time to ensure you remain informed about how we handle your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by milion88, please contact our team through the following channels: